Refund policy

We hope you enjoy your purchase. Unfortunately, we don't accept returns or exchanges for change-of-mind or if the package is delayed.

In the unlikely event that you receive a defective, damaged or incorrect item, please get in contact and an exchange or refund will be offered. 

Exceptions / non-returnable items

Digital items cannot be returned or exchanged.

How to request a return or exchange

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item is defective or incorrect, you can request a return/exchange within 7 days of receiving the item (when the item was marked 'delivered' on the shipping tracking).

Please email us at lerennisart@gmail.com with the subject line: Return/Exchange, #OrderNumber, a photo of the item, and the reason for return. 

Return shipping fees will be refunded for items that are defective or incorrect.

Returns must be unused and undamaged (except when a defective item was received) and be dispatched within 14 days from the date the parcel arrived.

If your return/exchange request is approved, your refund will be processed. Credit will automatically be returned to your original method of payment.

Late or missing refunds

There is usually some processing time before a refund is received. For international customers, please be aware there may be exchange fees and additional processing times.

If you have not yet received your refund, please check your bank account again. Please then contact your bank or credit card company.

If you have followed these steps and still have not received your refund, please contact us at lerennisart@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.